Together we’ll improve your center.

20801 Biscayne Boulevard, Miami, Florida 33180, United States

Welcome to
Kramer & Associates Consultants, LLC

A Message from Lyn Kramer, Managing Director

Customer Engagement Makes Good Business Sense

Although customers are more demanding and cost conscious than ever, focusing on customer engagement just makes good business sense.  Companies with high levels of customer satisfaction have outperformed the S&P 500 for over 20 years.   

So how do you address this phenomenon in a cost-effective, systematic manner? 

Consider a strategic contact center assessment to identify the strengths and gaps in your sales and/or service processes.  

It's all about engaging the customer and optimizing  resources, cost-effectively. 

Let us help you ensure the right kind of customer experience, delivered at the right time by the right people across multiple channels. 

To learn more, contact us today.

Omnichannel Sales & Support

Customer engagement means customers have access to your business using the major channels of choice.  Today that infrastructure includes voice (phone), email, and chat as well as self-service options of an IVR and Web, depending on the industry and types of contacts received. 

Channel integration and information consistency are critical for customer engagement, improved productivity, and cost containment.

Consider a vendor-neutral technology infrastructure assessment to help you identify ways to help you achieve higher levels of customer engagement, productivity and operational cost reduction.     

To learn more, contact us today.


“We utilized Kramer & Associates for two contact center engagements. Their vendor neutral approach, comprehensive knowledge of best practices, technical skill and great “people sense” allowed us to move our customer service contact center to the next level. We would definitely use them again and they more than delivered on their promises.” 

 “Kramer & Associates was brought in for an operational audit of our customer contact center operations and strategies. During this engagement, they partnered with us to develop a five-year strategic plan, which allowed us to fully meet the new and evolving needs of our customers and achieve our overall strategic objectives. Because of the value provided, their high level of delivery, and their special expertise, they completed two return engagements. The successful results and future impacts of these efforts have added significant value to our company.”

About Our Firm

We are a vendor-neutral, strategic call/contact center consulting firm. We are independent, woman-owned, and privately-held.   

Our Mission & Passion is Our Customer Focus 

To help clients significantly improve the customer experience by leveraging service excellence and resource optimization strategies. 

How We Do It – Onsite & In Partnership 

We spend time onsite in our client’s contact centers to understand their strategic business objectives as well as their sales and service processes.  Our recommendations are designed to improve customer engagement, optimize and align resources, and increase employee commitment.

Contact Us

Kramer & Associates Consultants, LLC

20801 Biscayne Blvd, Miami, FL 33180