About Us - Call Center Consultants


Our Service & Expertise

We offer a wide range of vendor-neutral call center and contact center consulting services tailored to each client's specific need.  

Our focus is improved customer engagement for sales and service environments.

Our call center consulting services include:

  • Strategic Assessments.
  • Benchmarking & Gap Analyses.
  • Contact Center Technology Evaluations - Vendor Neutral. 
  • Voice of the Customer & Quality Management Programs. 
  • Workforce Optimization & Employee Engagement Programs.     
  • Call Center Sales & Service Process Improvements. 

Whether you are looking for a comprehensive omnichannel assessment or a specialized skill set to solve for a  particular issue, contact us to learn how we can help you. 


Our Consulting Methodology

Kramer & Associates call center consulting methodology is our key differentiator.   

We are call center consultants who are vendor-neutral call center and contact center experts.  

We share "best practices" and "thought leadership".  This consulting methodology enables us to bridge the gap from the call center strategy to the tactics needed for sustainable business results and effective knowledge transfer.

To learn more about how we can help you, contact us, call center consultants today. 


Why Us? We Achieve Results

We achieve results for our clients in three key ways:

  • First, through our comprehensive approach of assessing the complex interactions among people, process, technology, and systems. 
  • Second, we are hands-on and continuously share "best practices" and "thought leadership" which significantly facilitates the "knowledge transfer". 
  • Finally, our collaborative approach involves the organization in key insights as they are discovered.  Thus, the change process has already begun. The result is a very effective knowledge transfer, enabling the organization to achieve and sustain the business results envisioned. 

To learn more about how we can help you, contact us today. 

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Kramer & Associates Call Center Consultants

20801 Biscayne Blvd, Miami, FL 33180, US