Together we’ll improve your center.

20801 Biscayne Boulevard, Miami, Florida 33180, United States
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Welcome to Kramer & Associates, Call Center Consultants

Call center consultants - process improvement

Overview

Call center process improvement is an in-depth analysis of current processes and workflows used in the center.  The process begins with the documentation of current or "As Is" workflows.  

Results

The result is the development of "To Be"  workflows that address inefficiencies, repetitive steps, opportunities for automation and/or offloading. 

Methodology

Call center process improvement consultants   

use process workflows as a tool for Identifying opportunities for efficiencies, automation and self-service.  Call center process improvement consultants re-designing sales and service business processes.  
Contact center process improvement consultants identify opportunities for efficiencies, automation, self-service, FCR (First Contact Resolution).  

Contact center process improvement consulting  document and diagram current “As Is” processes in a workflow format. 
Call center process improvement consultants document customer touch points, moments of truth, systems access screen navigation, points of failure, manual steps, incomplete hand-offs, escalation points.

Benefits

  • Increased customer engagement and response time. 
  • Improved agent productivity and efficiency.
  • Increased employee engagement. 

Contact Us

Drop us a line!

Kramer & Associates Call Center Consultants

20801 Biscayne Blvd, Miami, FL 33180, US

1-800-281-1400