A technology assessment addresses the business and technical requirements for functionality and integration of multiple contact channels.
The major channels include phone, email, web, chat, and text. We help you identify the requirements to help you achieve increased sales, customer retention, efficiency, productivity, and cost containment.
The call center technology assessment includes addressing improved customer access to multiple channels, with a detailed cost-benefit analysis, recommended road map, action steps, and timeline.
We are vendor-neutral call center technology consultants/contact center technology consultants. We provide unbiased assessments and solutions that leverage existing call center and contact center technology platforms.
This includes developing the business and technical requirements for omnichannel contact center technology.
Our call center/contact center technology consulting includes expertise in the following areas:
We provide the following services in our contact center technology and solutions consulting: